Report a complaint

File a complaint

Are you not satisfied? We would like to hear from you. To file a complaint, you can send an email to info@babyzus.nl. We ask that you notify us of the complaint by email within a few days of discovering it. We are happy to help find a suitable solution. Please include the order number and phone number in your email. We will contact you as soon as possible.

The return shipping costs for an item returned due to a complaint are initially at your own expense. These costs will be credited if the complaint is found to be justified.

If we cannot reach a solution together, you can submit your dispute for mediation via Stichting WebwinkelKeur.

It is also possible to submit your complaint to the European Commission's ODR platform. You can file your complaint there if it is not already being processed elsewhere.